This policy explains what information we collect, how we use it, when we share it, how long we keep it, and what choices Massachusetts customers have when contacting VoltPro for appliance repair service.
Effective date: March 7, 2026
We use customer information to schedule, confirm, perform, support, and document repair services. We do not sell personal information. We limit access to staff and service providers who need the data to do their work.
We may collect contact information such as your name, phone number, email address, physical address, ZIP code, and service details you submit through our website, over the phone, by text, or during an in-home appointment. We may also collect appliance details, brand, model information, problem descriptions, scheduling preferences, communication history, invoice details, and limited technical information such as IP address, browser type, referral page, and basic analytics.
If you provide a phone number, you consent to receive operational calls or texts related to scheduling, technician arrival windows, estimates, service updates, warranty follow-up, and customer support. Marketing text messages are sent only where permitted and may be stopped at any time by replying STOP. Message and data rates may apply based on your wireless plan.
We may use cookies, pixels, local storage, and analytics tools to understand website traffic, improve performance, remember preferences, and measure lead sources. These tools may collect browser and device information. You can adjust browser settings to limit cookies, although some site features may not work properly.
We may share information with service providers that help us operate the business, including scheduling tools, website hosts, email providers, payment processors, analytics vendors, advertising platforms, and customer relationship tools. We may also disclose information when reasonably necessary to comply with law, insurance requirements, court orders, fraud prevention needs, or to protect the rights, safety, and property of VoltPro, our technicians, or our customers.
VoltPro does not sell customer personal information for money. We also do not knowingly rent customer lists to third parties.
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure. No system can be guaranteed 100 percent secure, but we use reasonable safeguards appropriate to the nature of the information we collect.
We retain personal information for as long as reasonably necessary to provide services, maintain warranty records, resolve disputes, comply with tax and accounting obligations, prevent fraud, and enforce our agreements. Retention periods may vary depending on the type of record.
Our website and services are intended for adults seeking home or business appliance repair. We do not knowingly collect personal information directly from children under 13.
Our website may contain links to third-party websites, maps, reviews, videos, or booking and communication tools. Their privacy practices are governed by their own policies, not this policy.
For Massachusetts residents, VoltPro’s handling of personal information is intended to align with applicable Massachusetts consumer-protection and information-security requirements, including Massachusetts consumer-protection law and the state’s data-security regulations. If service work requires specialized licensed trades such as plumbing, gas fitting, or electrical work, those portions of the job may be subject to separate legal and permitting requirements.
We may update this Privacy Policy from time to time. The most current version will be posted on this page with an updated effective date.
VoltPro Appliance Repair
Greater Boston, Massachusetts
(617) 388-3279
info@voltproappliance.com
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